Early pay discount - 10% (Contact: Sue Wentworth, or email swentworth@beld.com)
Payments within 15 days receive 10% off transmission and distribution charges.
Senior Citizen Discount (Contact: Sue Wentworth, or email swentworth@beld.com)
65 and over receive 5% off distribution and transmission charges.
Residential
Energy Star lighting & appliance rebates (Contact: Ruth Slater, 781-348-1032 or email rslater@beld.com)
Issue bill credits for Energy Star rated refrigerators ($75), air-conditioners ($50), and washing machines ($50)
Residential Energy Audits (Contact: Ruth Slater, 781-348-1032 or email rslater@beld.com)
Provide tier one and tier two services in-house.
Commercial
Commercial Energy Audits (Contact: Ruth Slater, 781-348-1032 or email rslater@beld.com)
Provide free energy audits for any commercial customer. Focuses primarily on lighting
Commercial Lighting Programs (Contact: Ruth Slater, 781-348-1032 or email rslater@beld.com)
Based on audit information, a rebate of 70% up to $5,000 is issued to the customer for energy efficiency upgrades. A final Quality Control (QC) visit is done on every job.
Key Accounts Programs (Contact: Mike Ford, 781-348-2370 or email mford@beld.com)
Provides customized services to commercial and industrial customers.
Community
Public Power Week (Contact: Ruth Slater, 781-348-1032 or email rslater@beld.com)
Host open house and various other activities during PPW.
School Safety Programs (Contact: Ruth Slater, 781-348-1032 or email rslater@beld.com)
Presentation includes "Shocking Truth" video, and hands-on demo by lineman.
Payment Options
Budget Billing (Contact: Sue Wentworth, or email swentworth@beld.com)
Customers can sign up to have the same amount billed each month based on past yearly usage.
Credit Cards (Contact: Sue Wentworth, or email swentworth@beld.com)
Customers can pay bills with any major credit card.
Direct Payment (debiting) from checking (Contact: Sue Wentworth, or email swentworth@beld.com)
Customers can sign up for direct payment.
Electronic Billing (Contact: Sue Wentworth, or email swentworth@beld.com)
Customers can access account information and pay bills on-line.
Gift Certificates (Contact: Sue Wentworth, or email swentworth@beld.com)
Customers can purchase gift certificates in any amount.
Payment Boxes (Contact: Sue Wentworth, or email swentworth@beld.com)
Payment boxes are located in various locations around town.
Auxiliary Services
Cable TV Provider (Contact: Joan Stak-Bregnard, or email jstak@beld.com)
BELD offers an array of Cable services including High Definition TV, and Video-on- Demand.
Internet Service Provider (ISP) (Contact: Joan Stak-Bregnard, or email jstak@beld.com)
BELD provides high speed Broadband internet services to residential and commercial customers.
Operations
Bill Inserts (Contact: Joan Marson, or email jmarson@beld.com)
Monthly bill inserts are sent to all residential customers. Commercial customers receive quarterly bulletins.
Commercial Deposit Policy (Contact: Sue Wentworth, or email swentworth@beld.com)
Long-Term Power Contracts (Contact: Rose Barry, 781-348-1034 or email rbarry@beld.com)
Work with Energy New England to procure and maintain contracts
Marketing / Communication Department (Contact: Joan Marson, or email jmarson@beld.com)
Creates marketing materials for Electric and Broadband divisions.
Newsletter - Commercial (Contact: Mike Ford, 781-348-2370 or email mford@beld.com)
Quarterly bulletins sent to commercial customers.
Newsletter - Residential (Contact: Joan Marson, or email jmarson@beld.com)
Monthly newsletter sent with bill. Includes utility information and Community Bulletin Board.
Residential Deposit Policy (Contact: Sue Wentworth, or email swentworth@beld.com)
Short-Term Power Contracts (Contact: Rose Barry, 781-348-1034 or email rbarry@beld.com)
Works with Energy New England to procure and maintain contracts.
Web Site (Contact: Joan Stak-Bregnard, or email jstak@beld.com)
Works with outside contractor to design and maintain www.beld.com
Written Policies (Contact: Art Graziano, 781-348-2319 or email agraziano@beld.com)
Human Resources Manager
Written Procedures (Contact: Ken Stone, or email kstone@beld.com)
Operations Supervisor